Guest Service Representative Overnight Position
3 weeks ago
We are seeking a highly skilled Guest Service Representative Overnight to join our team at the Sheraton Grand Chicago. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our guests.
Responsibilities:
- Organize and confirm guest check-ins and check-outs, adapting to any changes as needed
- Secure payment and verify billing, making adjustments as necessary
- Provide guests with room and hotel information, directions, and local interests
- Run daily reports and review to identify areas for communication with the next shift's staff
- Complete cashier and closing reports, counting the bank securely at the end of each shift
- Accept and record wake-up calls and deliver to the relevant department
- Communicate any emergencies, lost items, or theft to the proper security staff and/or authorities
- Keep contingency lists in case of emergency and communicate necessary messages
Perks:
- Support from a team-spirited and encouraging work environment
- Opportunities to serve and give back to the community
- Discounts on hotel rooms, gift shop items, food, and beverage
- Recognition programs
Requirements:
- A warm and people-oriented demeanor
- A team-first attitude
- A gift for paying attention to the smallest details
About Us:
Marriott International is a global leader in the hospitality industry, committed to providing exceptional guest experiences and opportunities for our employees to grow and thrive. We value diversity, equity, and inclusion and are an equal opportunity employer.
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