Guest Services Agent

2 weeks ago


Chicago, Illinois, United States Wyndham Hotels & Resorts Full time
Job Summary

The Guest Services Agent is responsible for providing exceptional customer service to all guests during their stay at the La Quinta by Wyndham Chicago Downtown. This includes handling check-ins, check-outs, and resolving any issues that may arise during their stay.

Key Responsibilities
  • Provide warm and welcoming service to all guests
  • Process check-ins and check-outs efficiently and accurately
  • Resolve guest complaints and issues in a professional and courteous manner
  • Maintain a clean and organized front desk area
  • Answer guest inquiries about hotel services, facilities, and hours of operation
  • Process payments and handle cash handling and credit policies
  • Be aware of all rates, packages, and special promotions
  • Be familiar with hospitality terminology and emergency procedures
Requirements
  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Ability to work in a fast-paced environment and multitask
  • Excellent communication and problem-solving skills
  • Ability to work a variety of shifts, including evenings and weekends
About Wyndham Hotels & Resorts

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.


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