Operations Manager

4 days ago


Miami, United States Marriott International Inc Full time
About the Role

We are seeking a highly skilled and experienced Operations Manager to join our team at Marriott International Inc. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that all aspects of the business are running smoothly and efficiently.

Key Responsibilities
  • Leading the Operations Team
    • Develop and implement strategies to improve guest satisfaction and employee engagement
    • Lead by example, demonstrating self-confidence, energy, and enthusiasm
    • Assist employees in understanding guests' ever-changing needs and expectations
  • Managing Property Operations
    • Follow established procedures to ensure seamless operations
    • Monitor and analyze financial statements, sales, and activity reports to identify areas for improvement
    • Develop and implement cost-saving initiatives to maximize profitability
  • Managing and Monitoring Activities that Affect the Guest Experience
    • Provide exceptional customer service by being approachable and responsive to guest needs
    • Take proactive approaches to resolving guest concerns and complaints
    • Ensure all team members meet or exceed hospitality standards
  • Managing Profitability
    • Assist in performing annual quality audits with senior management
    • Ensure a viable key control program is in place
    • Review financial statements and reports to identify areas for cost reduction and program improvement
  • Conducting Human Resources Activities
    • Interview and assist in making hiring decisions
    • Ensure thorough and timely orientations for new team members
    • Develop and implement training programs to enhance employee skills and knowledge
Requirements
  • High school diploma or equivalent required; 4 years of experience in guest services, front desk, housekeeping, or related field
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related field; 2 years of experience in guest services, front desk, housekeeping, or related field
What We Offer

Marriott International Inc. offers a competitive salary range of $50,000 to $61,000 annually, as well as a comprehensive benefits package, including health insurance, 401(k) plan, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.



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