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Operations Manager

3 months ago

Miami, United States Insight Global Full time

*** THIS IS A W2 POSITION NO C2C***



Must Haves:

  • 2-5 years of experience in equipment management, preferably in QSR or hospitality industry
  • Bachelor’s degree is required; Business Administration, Supply Chain Management, Engineering, or a related field
  • Ideal candidate has experience managing a restaurant and P&L
  • Prior Development or Facilities knowledge is a plus
  • Proven experience in project management
  • Excellent verbal communication and interpersonal skills
  • Strong analytical and problem-solving abilities
  • Proficiency in Microsoft Office Suite

Job Description:

The Manager of Operations Equipment is responsible for executing new equipment development as well as managing the existing equipment portfolio used in restaurant operations. This role involves project management, vendor coordination, franchisee communication, and cross-functional collaboration to ensure all equipment meets standards for performance and safety for PLK US&C.

Roles and Responsibilities:

  • Manage Kitchen Equipment development projects from ideation to launch using the Operations Transformation process.
  • Develop new kitchen equipment in partnership with our vendor partners and cross-functional departments.
  • Execute field tests and pilots in accordance with the Ops Transformation roadmap.
  • Implement best practices for equipment utilization to enhance operational efficiency.
  • Provide ongoing support and resources to restaurant teams on equipment issues and inquiries.
  • Coordinate with vendors and field team to address and resolve equipment escalations promptly.
  • Monitor equipment performance and longevity, utilizing data to inform status.
  • Serve as subject matter expert for equipment questions for the brand.