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Operations Manager
4 months ago
Position Overview:
We seek an experienced and highly motivated Director of Security to join our team at one of our client’s luxury properties in Brickell, Florida. In this pivotal role, you will oversee and coordinate all security operations, ensuring the safety and security of the property, its assets, and personnel. You will lead a team of security professionals, optimize operational processes, and uphold the highest service standards.
Key Responsibilities:
1. Team Management:
- Lead, mentor, and supervise a team of security officers, supervisors, and support staff.
- Ensure proper staffing levels for various security assignments, considering client requirements and operational needs.
- Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for training and development.
2. Operational Excellence:
- Develop and implement operational plans, strategies, and protocols to enhance the efficiency and effectiveness of security services.
- Collaborate with clients to understand their security needs and tailor services accordingly, maintaining a high level of customer satisfaction.
- Monitor and analyze security trends, incidents, and emerging risks to proactively adjust strategies as needed.
3. Resource Management:
- Manage the allocation of resources such as personnel, equipment, and technology to ensure optimal deployment and utilization.
- Oversee scheduling and ensure proper coverage for all security assignments, including special events and emergencies.
4. Compliance and Safety:
- Ensure compliance with all relevant industry regulations, laws, and company policies to maintain the highest standards of security operations.
- Establish and maintain safety protocols, emergency response plans, and incident reporting procedures.
5. Relationship Building:
- Cultivate and maintain positive relationships with clients, local law enforcement agencies, and other stakeholders to foster effective collaboration and communication.
6. Training and Development:
- Identify training needs for security personnel and coordinate relevant training programs to enhance their skills, knowledge, and professionalism.
- Conduct regular training sessions on security procedures, protocols, and industry best practices.
7. Performance Metrics and Reporting:
- Develop and track key performance indicators (KPIs) to measure operational success and identify areas for improvement.
- Generate regular reports on operational performance, incidents, and trends for senior management and clients.
Qualifications and Skills:
- Bachelor’s degree in Criminal Justice, Business Administration, or a related field (preferred but not mandatory).
- Minimum of 5 years of experience in security operations, with at least 2 years in a supervisory or managerial role.
- Florida Class D and Class G security licenses are required; additional certifications (e.g., CPP, PSP) are a plus.
- Strong leadership and interpersonal skills with the ability to motivate and inspire a diverse team.
- Excellent organizational and problem-solving abilities, with keen attention to detail.
- Proficiency in using security management software and related technology.
- Exceptional communication skills, both written and verbal.
