Event Experience Team Lead

1 week ago


Washington, United States Monumental Sports & Entertainment Full time
Company Overview

Monumental Sports & Entertainment (MSE) is a leading integrated sports and entertainment company with a diverse portfolio of teams, venues, and media platforms. With a strong commitment to customer service and community engagement, MSE offers a unique and exciting work environment for individuals passionate about sports and entertainment.

Job Description

The Guest Experience Event Staff Supervisor is responsible for ensuring seamless event operations at Capital One Arena, including crowd management, team member supervision, and conflict resolution. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Crowd Management: Supervise team members and enforce arena policies and procedures to ensure a safe and enjoyable experience for guests.
  • Team Member Supervision: Provide guidance, support, and feedback to team members to ensure they are meeting expectations and providing excellent customer service.
  • Conflict Resolution: Apply de-escalation techniques and resolve guest disruptions in a professional and respectful manner.
Required Skills and Qualifications

To be successful in this role, you will need:

  • 2+ years of supervisory experience in a customer-facing environment.
  • Strong interpersonal, written, and verbal communication skills.
  • Ability to work effectively independently and as part of a team.
  • Problem-solving skills and ability to make decisions in a fast-paced environment.
Salary

$23.15 USD/hour

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Equal Opportunity Employer

MSE is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where all employees feel valued and supported.



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