Customer Relations Specialist

1 week ago


Des Moines, Iowa, United States Palmer Group Full time
Job Title: Customer Relations Specialist

We are seeking a highly skilled Customer Relations Specialist to join our team at Palmer Group. As a key member of our customer engagement team, you will play a critical role in ensuring compliance and retention through effective communication.

Key Responsibilities:

  • Respond to inbound calls and text messages, assisting customers to remain in compliance
  • Engage with customers via outbound calls, text messages, and/or email to assist with retention efforts
  • Track and follow up on all promises to pay, payment plans, and settlements in a timely manner
  • Organize and prioritize daily work to meet deadlines
  • Comply with department guidelines and goals to ensure KPIs are met
  • Contribute to special projects and all other duties as directed by management

Requirements:

  • Minimum of 2 years experience in a Customer Service or Sales role
  • Bilingual in Spanish and English
  • Associate Degree or equivalent work experience
  • Excellent problem-solving, analytical, and listening skills with the ability to understand customer needs and achieve resolution
  • High-speed internet and dedicated workspace required

About Palmer Group:

Palmer Group is a premier employment agency providing employment solutions to clients and candidates. With a strong focus on ethics, values, and making lives better, we partner with clients and candidates to navigate the evolving job market. Our areas of expertise include Accounting & Finance, Administrative & Customer Service, Construction, Engineering & Manufacturing, Human Resources, Information Technology, Insurance, Mortgage & Banking, and Sales & Marketing.



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