Fitness Center Representative

3 weeks ago


Baltimore, Maryland, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and guests, ensuring a positive and welcoming experience at our fitness center.

Key Responsibilities
  • Customer Service: Greet members, prospective members, and guests, providing exceptional customer service and ensuring a positive experience.
  • Front Desk Operations: Handle all front desk-related activities, including answering phones, assisting callers, and checking members into the system.
  • New Member Sign-up: Assist with new member sign-ups and provide a warm welcome to our fitness community.
  • Tours and Orientations: Provide tours and orientations to prospective members, showcasing the benefits and amenities of our fitness center.
  • Account Management: Facilitate updates to member accounts, respond to member questions and concerns, and elevate issues to management as needed.
  • Club Maintenance: Assist in maintaining the cleanliness and organization of our fitness center.
Requirements
  • Customer Service Background: Previous customer service experience preferred.
  • Basic Computer Proficiency: Basic computer skills and knowledge of software applications.
  • Passion for Fitness: A passion for fitness and health, with a positive and upbeat attitude.
  • Reliability and Punctuality: Punctuality and reliability are essential for this role.
  • Strong Communication Skills: Excellent communication and interpersonal skills, with the ability to interact with members and colleagues in a positive and professional manner.
Physical Demands
  • Standing and Walking: Continual standing and walking during shifts.
  • Talking and Communication: Continual talking and communication with members and colleagues.
  • Lifting and Mobility: Occasional lifting up to 50 pounds and mobility around the fitness center.
Compensation and Benefits

We offer a competitive hourly rate of $15.00 per hour, as well as opportunities for professional growth and development.

Join our team and become a part of a dynamic and supportive work environment that values customer satisfaction and employee well-being.



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