Club Operations Manager

4 weeks ago

Baltimore, Maryland, United States Planet Fitness Full time
Job Summary

The Club Manager will be responsible for overseeing gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Key Responsibilities

Recruit, hire, train, and develop a high-performing staff consisting of Assistant Managers, Member Service Representatives, Trainers, and Custodians.

Create and maintain a welcoming atmosphere for all members, prospective members, and guests, and ensure staff follow superior customer service guidelines.

Schedule staff and ensure all shifts are covered.

Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.

Administration and processing of all weekly/bi-weekly employee payroll.

Resolve employee issues or concerns.

Manage disciplinary/termination activities.

Involved in all front desk-related activities, including answering phones in a friendly manner and assisting callers with a variety of questions.

Check members into the system.

New member sign-up.

Take prospective members on tours.

Facilitate all member requests, issues, and questions.

Ensure prompt opening/closing of the gym.

Oversee cleanliness and maintenance of the facility, including taking responsibility for the largest section of cleaning daily.

Ensure the safety of employees, members, and club property.

Determine and communicate equipment repair in a timely manner.

Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.

Authorize expenditures and refunds.

Make daily bank deposits.

Prepare all HR-related forms and send them to Corporate Payroll Team.

Track statistics and reports (weekly, monthly, annually).

Backup support for any employee who is absent.

Qualifications/Requirements

Superior customer service skills, preferably in the fitness industry.

Experience working as an Assistant Manager/Team Lead at Planet Fitness (preferred).

Exceptional leadership, diplomacy, and listening skills.

Basic computer proficiency (Microsoft Suite).

Hard working, enthusiastic, and energetic.

Strong problem resolution skills.

Current CPR Certification required.

High school diploma/GED equivalent required.

Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.

Continual talking in person or on the phone during shift.

Must be able to occasionally lift up to 50 lbs.

Will occasionally encounter toxic chemicals during shift.

Additional Areas of Focus Accountability

Show up every day on time ready to work alongside the team.

More than just a paycheck - invest in members and staff.

Be self-governed, not easily discouraged.

Not looking for constant pats on the back.

Address all issues that do not align with promoting a positive club culture immediately.

Uphold employee policy agreement.

Complacency vs Urgency - be aware of priorities.

Boundaries

Having distinct personal/business with staff - no gray areas or clouded lens.

Business first - everything else is a plus for success.

Can't turn a blind eye or deaf ear to issues you are aware of or are brought to your attention.

Know when to step back and let staff tackle tasks while providing feedback.

Communication

IS A MUST.

CONSISTENT.

Daily - email/Woven - avoid texts and chats when necessary as they get lost and can open the door for added layers of confusion/tension among staff.

Everything must be communicated to staff to help them be successful (avoid sharing information not relevant to the individual).

Reach out for help and resources as needed - we don't know what you need if you don't tell us.

Distractions

Balance family and work.

Balance self-care/outside activities with working.

Focus on where you are mentally each day.

Compensation

$825.00 per week.

Join the Planet Fitness Team

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico, and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team.

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

Find Your Perfect Fit

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law. Planet Fitness.

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