Quality Assurance Coordinator

4 weeks ago


Rockford, Illinois, United States Kenco Logistics Services, LLC Full time
Job Summary

We are seeking a highly skilled Quality Assurance Coordinator to join our team at Kenco Logistics Services, LLC. The successful candidate will be responsible for maintaining, updating, and adding site policies, procedures, and standard work instructions to improve the quality management system.

Key Responsibilities:

  • Maintain and update site policies, procedures, and standard work instructions to ensure compliance with the quality management system.
  • Administer the internal audit program to ensure compliance with the quality management system through training auditors, auditing processes and procedures, and measuring results.
  • Identify training needs and organize training interventions to meet quality standards.
  • Investigate customer complaints and non-conformance issues and perform root cause and corrective action investigations to improve the quality management system.
  • Collect and compile statistical quality data and analyze to identify areas for improvement to the quality management system.

Requirements:

  • High school diploma or GED required
  • 2-4 years' experience in a quality assurance role
  • Knowledge and experience with ISO 9001:2015
  • Lead Auditor Certification preferred

Competencies:

  • Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
  • Decision Quality - Making good and timely decisions that keep the organization moving forward.
  • Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

Travel Requirements:

  • This position is expected to travel approximately 25% or less.
  • A passport is not required, but recommended.


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