Client Services Associate
4 weeks ago
Winston Flowers is seeking a highly motivated and customer-focused individual to join our Design Studio sales team as a Client Services Associate.
This dynamic role is responsible for providing exceptional service to our clients on a variety of levels, including gift product selection, questions, and specific product requests via telephone.
As a critical member of our team, you will utilize our Customer Relationship Management process to create custom gift product presentations for clients during telephone sales calls, using a consultative approach to build rapport and present key selling points while focusing on the customer's needs.
Key Responsibilities:
- Provide excellent service to clients, assisting with product selection and troubleshooting client issues, while managing internal processes to ensure timely deliveries
- Work closely with our Special Services team to provide a range of floral services for our wide range of clientele
- Responsible for follow-up inquiries to select clients to ensure 100% satisfaction
- Identify future sales opportunities from day-to-day calls and communicate to appropriate team(s) to maximize potential leads
Candidate Attributes:
- Previous experience in hospitality and/or customer service is preferred; experience in a high call volume environment is helpful
- Exemplary verbal communication and interpersonal skills
- Ability to efficiently and professionally meet client needs, while balancing the needs of the company
- Excellent grammar and spelling skills, combined with strong attention to detail
- Ability to work independently, listen attentively and respond effectively to concerns, combined with exceptional follow-through skills
- Enthusiasm for the floral industry and a passion for great design
- Computer proficiency and ability to multi-task between programs
Benefits:
- Competitive compensation
- Paid time off
- Medical, dental, and vision insurance
- Company-paid life and long-term disability insurance
- 401(k) and pre-tax health savings account with company match
- Free on-site parking
- Employee discount
Work Location: In person
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