Client Services Associate

4 weeks ago


Boston, Massachusetts, United States Winston Flowers Full time
Job Description

Winston Flowers is seeking a highly motivated and customer-focused individual to join our Design Studio sales team as a Client Services Associate.

This dynamic role is responsible for providing exceptional service to our clients on a variety of levels, including gift product selection, questions, and specific product requests via telephone.

As a critical member of our team, you will utilize our Customer Relationship Management process to create custom gift product presentations for clients during telephone sales calls, using a consultative approach to build rapport and present key selling points while focusing on the customer's needs.

Key Responsibilities:

  • Provide excellent service to clients, assisting with product selection and troubleshooting client issues, while managing internal processes to ensure timely deliveries
  • Work closely with our Special Services team to provide a range of floral services for our wide range of clientele
  • Responsible for follow-up inquiries to select clients to ensure 100% satisfaction
  • Identify future sales opportunities from day-to-day calls and communicate to appropriate team(s) to maximize potential leads

Candidate Attributes:

  • Previous experience in hospitality and/or customer service is preferred; experience in a high call volume environment is helpful
  • Exemplary verbal communication and interpersonal skills
  • Ability to efficiently and professionally meet client needs, while balancing the needs of the company
  • Excellent grammar and spelling skills, combined with strong attention to detail
  • Ability to work independently, listen attentively and respond effectively to concerns, combined with exceptional follow-through skills
  • Enthusiasm for the floral industry and a passion for great design
  • Computer proficiency and ability to multi-task between programs

Benefits:

  • Competitive compensation
  • Paid time off
  • Medical, dental, and vision insurance
  • Company-paid life and long-term disability insurance
  • 401(k) and pre-tax health savings account with company match
  • Free on-site parking
  • Employee discount

Work Location: In person



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