Client Services Manager

2 days ago


Boston, Massachusetts, United States BAYADA Full time

BAYADA Home Health Care is seeking a Client Services Manager to join our team in Foxborough, MA. As a Client Services Manager, you will be responsible for providing exceptional customer service and quality home care to our clients. You will focus on managing coordination of client services and emergent scheduling issues, while also building lasting relationships with clients, employees, referral sources, payors, and community organizations.

Key Responsibilities:

  • Provide superior customer service and quality home care
  • Manage coordination of client services and emergent scheduling issues
  • Build lasting relationships with clients, employees, referral sources, payors, and community organizations
  • Develop strong, communicative relationships with the team
  • Maintain effective fiscal management of your caseload by monitoring metrics
  • Partner with Clinical Managers to provide supervision and support to our licensed field employees

Qualifications:

  • Bachelor's degree preferred
  • Prior knowledge of/experience with pediatrics and skilled nursing preferred
  • Prior medical office or home care experience preferred
  • Prior supervisory experience a plus
  • Demonstrated record of successfully taking on increased responsibility (goal achievement)
  • Ambition to grow and advance beyond current position
  • Strong computer skills required (electronic medical record)
  • Excellent communication and interpersonal skills

Why Choose BAYADA?

  • BAYADA offers the stability and structure of a national company with the values and culture of a family-owned business
  • Newsweek's Best Place to Work for Diversity 2023, Best Place to Work for Women 2023, Best Place to Work (overall) 2024, and Best Place to Work for Women and Families 2023
  • Glassdoor Best Places to Work 2018 and 2019
  • Forbes Best Places to Work for Women 2020
  • Paid weekly
  • Mon-Fri work hours
  • AMAZING culture
  • Strong employee values and recognition
  • Small team at a local office
  • Growth opportunities
  • BAYADA offers a comprehensive benefits plan that includes paid holidays, vacation, and sick leave, vision, dental, and medical health plans, employer-paid life insurance, 401k with company match, direct deposit, and employee assistance program


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