Customer Service Representative

4 days ago


Auburn, California, United States Sierra Ridge Memory Care Full time
Job Summary

We are seeking a highly skilled and compassionate Concierge/Receptionist to join our team at Sierra Ridge Memory Care. As the first point of contact for our residents, families, and visitors, this role requires excellent communication and interpersonal skills to provide a warm and welcoming experience.

Key Responsibilities
  • Provide exceptional customer service to residents, families, and visitors, responding to inquiries and resolving issues in a professional and respectful manner.
  • Manage the lobby area, ensuring it is clean, neat, and inviting, and assist with promoting activities and events.
  • Respond to incoming calls, take messages, and forward packages as needed, while maintaining confidentiality and discretion.
  • Collaborate with the activity director and other team members to plan and execute community events and activities.
  • Follow company policies and procedures, and seek out opportunities for growth and improvement.
Requirements
  • High school diploma or equivalent required; first aid certification a plus.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Flexibility to work a variety of shifts, including evenings and weekends.

We offer a competitive salary and benefits package, as well as opportunities for growth and professional development. If you are a motivated and compassionate individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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