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Insurance Customer Service Liaison

2 months ago

Auburn, California, United States William Witzke - Allstate Insurance Full time
Insurance Customer Service Representative

About the Role:

We are seeking a highly skilled Insurance Customer Service Representative to join our team at William Witzke - Allstate Insurance. As a key point of contact for our clients, you will provide timely and accurate information while ensuring a positive customer experience.

Key Responsibilities:

  • Establish and maintain strong customer relationships through regular communication and follow-up.
  • Respond promptly to customer inquiries via phone and email, providing clear and concise information about insurance policies and coverage details.
  • Assist clients with policy changes, updates, and renewals, ensuring seamless transitions and minimal disruption.
  • Investigate and resolve customer issues or concerns with empathy and professionalism, using a customer-focused approach to educate clients about insurance options.
  • Collaborate with internal teams to ensure accurate and efficient processing of customer requests.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining a high level of accuracy and attention to detail.
  • Proficiency in computer functions and software applications, with a willingness to learn and adapt to new technologies.

What We Offer:

  • A competitive salary and bonus structure, with opportunities for growth and advancement.
  • A comprehensive benefits package, including health insurance, paid time off, and retirement savings.
  • A dynamic and supportive work environment, with opportunities for professional development and networking.