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Multilingual Support Specialist

2 months ago

Fullerton California, United States ODK Media Full time
About the Role

ODK Media, Inc. is a leading media conglomerate headquartered in the United States, providing access to premium international content through its owned and operated streaming platforms. We are seeking a highly skilled Customer Service Representative (Bilingual) to join our growing team.

Key Responsibilities
  • Provide exceptional customer service through various channels, including chat and email.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Maintain a high level of product and service knowledge to address customer queries accurately.
  • Collaborate with team members to ensure seamless customer support.
Requirements
  • Previous experience in customer service or call center roles is highly preferred.
  • Bilingual Korean is required.
  • Excellent communication skills, both verbal and written.
  • Basic computer skills and familiarity with customer service software.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Work Schedule

We offer a flexible work schedule with the following details:

  • Working hours: Monday - Friday 1:00 PM - 6:00 PM (25 hours/week)
  • Working 5 hours a day, hours negotiable
  • Potential to work up to 30 hours per week
Perks and Benefits
  • Catered lunch every day with varying local cuisines and a kitchen stocked with drinks and snacks.
  • Corporate parties, team bonding events, and much more.
  • ODK Media, Inc. offers a competitive salary and benefits package.