Logistics Coordinator

4 weeks ago


Carson, California, United States Morrison Express Full time

As a Logistics Coordinator - Customer Service Specialist at Morrison Express, you will play a crucial role in ensuring the smooth execution of export/import shipments. Your responsibilities will include coordinating with shippers, truckers, carriers, and overseas offices to arrange for cargo collection and inland transportation, as well as booking, document preparation, and forwarding. You will also be responsible for tracking and tracing shipments, ensuring data quality compliance, and resolving any operational irregularities that may arise. Additionally, you will work closely with the operation, sales, and control tower teams to implement new accounts and ensure a smooth transition from sales to operation.

Key qualifications for this role include a high school diploma or equivalent, 3+ years of experience in the forwarding industry, and a solid knowledge of export/import processes. You must also possess excellent communication skills, both verbal and written, and be able to work independently as well as part of a team. Proficiency in MS Office applications is also required.

In this role, you will have the opportunity to increase customer service satisfaction and business share through proactive and regular customer contact. You will also be responsible for handling and managing all customer contact at the file level regarding exceptions, and for initiating and resolving any rate discrepancies or billing discrepancies to enforce compliance with SOW, MSA, RFQ, SLA, and SOPs.



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