Multilingual Insurance Customer Service Specialist
7 days ago
As a Bilingual Customer Service Representative at Florida One Insurance, you will play a vital role in delivering exceptional customer experiences and driving business growth. Your primary focus will be on building strong relationships with clients, understanding their needs, and providing tailored insurance solutions that meet their requirements.
Key Responsibilities:
- Engage with clients through inbound and outbound calls, emails, and other communication channels
- Present and explain various insurance products, assess client needs, and offer personalized solutions
- Process new applications, handle policy changes, and renewals
- Update client records, track sales metrics, and participate in team meetings to stay up-to-date on new products and market trends
Requirements:
- Excellent verbal and written communication skills in English and Spanish
- Ability to listen attentively, assess client needs, and provide personalized solutions
- Strong organizational skills, with the ability to manage multiple tasks and prioritize client interactions
- Flexibility and adaptability in a fast-paced environment
- Positive attitude and a sense of fun, with a commitment to delivering exceptional customer experiences
About Florida One Insurance
Florida One Insurance is a leading insurance company dedicated to delivering exceptional products and services, as well as unparalleled customer experiences. Our diverse team is committed to ensuring customer satisfaction and success, and we work with reputable insurance carriers to provide the best coverage at competitive rates.
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