Help Desk Technician III
4 weeks ago
Job Summary
We are seeking a highly skilled Help Desk Technician III to join our team at American Cybersystems. The successful candidate will provide operation support for the DPG/WDTC data science support contract, ensuring the smooth operation of our IT systems and services.
Key Responsibilities
- Provide Tier II/III support for WDTC DREN/SDREN core services for TNET supporting DoD customers
- Field trouble calls, prioritize workload, and escalate problems that cannot be resolved locally to applicable OEM
- Perform system builds on computers using the system image library, as required IAW DSD prioritization based on the test center's requirements for testing
- Configure user accounts for local standalone use and evaluate, troubleshoot, and repair Windows and Red-Hat Linux based servers, workstations, and laptops
- Perform data recovery from backups and from damaged data storage devices
- Write and update scripts to expedite routine system configuration and software installations/updates
- Track and perform monthly updates of stand-alone computers to include status reporting
- Install and configure printer drivers on workstations and laptops
- Operate Distributed Test Control Center (DTCC) Ditto Operations Centers (DOCs 1 & 2) in support of local and/or distributed classified and/or unclassified tests, training, and other events
Requirements
- Must have a valid Driver's License
- Must be able to pass a customer background check for access to facilities, equipment, and property
- Minimum of one (1) qualifying baseline certification: Security+ CE, SSCP, CCNA-Security, CISSP (or Associate), CISA, GCIH, GCED, CASP CE, or GSEC
- Minimum of One qualifying computing environment below or other relevant computing environment certification(s): Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE), Red Hat Certified System Administrator (RHCSA), A+, or Linux+
Working Environment
The successful candidate will work in a dynamic and fast-paced environment, providing support to our customers and ensuring the smooth operation of our IT systems and services. The position requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.
What We Offer
As a Help Desk Technician III at American Cybersystems, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our organization. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
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