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Financial Services Representative

2 months ago

Irving, Texas, United States PrideStaff Full time
About the Role

We are seeking a highly skilled and experienced Financial Services Call Center Specialist to join our team at PrideStaff. As a key member of our client-facing team, you will be responsible for providing exceptional customer service and support to our clients in the mortgage servicing industry.

Key Responsibilities
  • Customer Service: Provide timely and effective support to clients via phone, email, and other communication channels.
  • Relationship Building: Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
  • Problem-Solving: Utilize strong problem-solving skills to resolve client issues and concerns in a timely and professional manner.
  • Communication: Effectively communicate with clients, colleagues, and management to ensure seamless communication and collaboration.
  • Adaptability: Demonstrate flexibility and adaptability in a fast-paced, dynamic environment.
Requirements
  • Experience: Minimum 1 year of experience in a call center or customer service role, preferably in the mortgage servicing industry.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Education: High school diploma or equivalent required.
  • Language: Bilingual (Spanish) is a plus.
What We Offer
  • Competitive Compensation: Competitive hourly rate and opportunities for advancement.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision insurance.
  • Professional Development: Opportunities for training and professional development to enhance your skills and career.