Customer Service Representative 2nd Shift

1 month ago


Johnston, United States Citizens Full time
About the Role

We are seeking a highly skilled and customer-focused Contact Center Specialist to join our team at Citizens. As a key member of our Contact Center, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Field a variety of incoming customer calls to deliver high-quality solutions for our customers.
  • Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
  • Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.
What You'll Get
  • Meaningful work and relationships: Feel satisfaction and pride in producing high-quality support for our customers. Experience supportive leadership and a team that has your back to foster a sense of camaraderie.
  • Commitment to community: Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
  • Career opportunities, reward, and upskilling: Many promotional roles throughout the Contact Center are hired from within the team. See your hard work rewarded with opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
Qualifications
  • High School degree or equivalent.
  • Minimum 1 year of exceptional performance in a customer-facing role.
  • Computer proficiency.
  • Strong verbal communication skills.
  • Positive and customer-focused mindset.
  • Strong listening and problem-solving abilities.
  • Superior interpersonal skills with the ability to navigate through difficult situations.
  • Ability to multi-task in a fast-paced environment.
  • Detail-oriented with a strong sense of urgency.
What We Offer
  • Comprehensive health care coverage, including medical, dental, and vision plans.
  • A 401K with corporate match.
  • Tuition assistance.
  • Mental health and wellbeing programs.
  • Discounts on student loan refinancing.
How to Apply

To be considered for this role, please submit your application and complete a virtual job tryout as part of the application process. This will include exercises and a video interview question. You will need a smartphone, tablet, or desktop computer with your camera and microphone enabled.



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