Client Relations Specialist

2 weeks ago

Lancaster, Ohio, United States Genuine Parts Company Full time

SUMMARY:
Under close supervision, the Client Relations Specialist is tasked with accurately processing customer requests and managing incoming inquiries.

RESPONSIBILITIES:

• Addresses fundamental customer questions regarding products, provides estimates, and manages order processing.

• Facilitates customer orders through various channels including phone, fax, email, and in-person interactions.

• Contributes to Genuine Parts Company's profitability by negotiating pricing within established guidelines.

• May modify non-contract customer pricing to remain competitive while maximizing company profits.

• Cultivates customer relationships to encourage repeat business and enhance process efficiencies.

• Manages inventory orders to ensure adequate stock levels for clients.

• Authorized to place orders without prior approval for amounts up to $5,000 per line and $10,000 per purchase order.

• Responsible for sourcing products from branch, distribution center, or supplier inventories.

• Identifies the most cost-effective shipping options for customer orders.

• Collaborates with Account Representatives to ensure customer satisfaction.

• Expedites backorders and may prepare inventory for shipment to clients.

• May handle customer returns.

• Performs additional duties as assigned.

EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and zero (0) to three (3) years of relevant experience or an equivalent combination.

SKILLS & QUALIFICATIONS:

• Dependability, organizational skills, and attention to detail are essential.

• Excellent communication skills, including written, verbal, and listening abilities.

• Ability to manage multiple tasks and strong time management skills are required.

• Moderate computer proficiency, including information processing, internal and external communication via email, utilizing business systems, and product research online.

• Familiarity with product knowledge is preferred.

COMPANY OVERVIEW:
Genuine Parts Company provides a comprehensive benefits package that includes healthcare options, 401(k), tuition reimbursement, vacation, sick leave, and holiday pay.

If this position does not align with your career goals, consider joining our Talent Community or creating an account to receive notifications about future job openings that match your interests.

Genuine Parts Company is committed to conducting its business without discrimination based on sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, veteran status, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their individual abilities, achievements, experience, conduct, and other legitimate business reasons.

By applying, you consent to your information being transmitted by Disability Solutions to the Employer, as data controller, through the Employer's data processor. Please refer to the Genuine Parts Company Privacy Policy for more information.

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