Customer Relationship Manager

1 week ago


Vergennes, Vermont, United States Michael Page Full time
About the Role

We are seeking a highly skilled Customer Account Manager to join our team at Michael Page. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our clients, driving business growth and ensuring exceptional customer satisfaction.

Key Responsibilities
  • Customer Relationship Management: Develop and maintain strong relationships with key clients, identifying opportunities to grow the business and delivering exceptional customer service.
  • Contract Management: Collaborate with internal stakeholders to ensure contractual commitments are met, and customer contractual and PO requirements are reviewed and confirmed.
  • Team Collaboration: Work closely with the Sales Manager and other departments to meet production schedules, resolve problems, and improve customer account scorecard data.
  • Quote Preparation: Prepare quotes and pricing for submission to the Sales Manager, ensuring accurate and timely information is provided to the customer.
  • Customer Visits: Support and lead customer visits, both onsite and externally, as requested, to ensure accurate and timely information is provided to the customer.
  • Employee Responsibilities: Use discretion and independent judgment to perform primary duties, including reviewing and confirming customer contractual and PO requirements, and monitoring, contesting, and improving customer account scorecard data.
Requirements
  • Education: Degree preferred.
  • Experience: Experience with contracts, customer success, and management.
  • Skills: Task-oriented, ability to work in the office Monday-Friday, and experience with government contracts is a plus.
  • Personal Qualities: Ability to grow a customer relationship, competitive base salary, and full benefits.
About Michael Page

Michael Page is a stable company with room for growth, offering a fast-paced and rewarding industry with exposure to high-level customers. We are an equal opportunities employer and welcome applications from minorities, women, the disabled, protected veterans, and all other qualified applicants.



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