Accounts Receivable Agent
1 week ago
The Debt Recovery Specialist plays a crucial role in assisting customers and branch locations from a centralized remote support center.
Support is delivered by reaching out to overdue accounts to address delinquency issues and by performing additional tasks as required, which may include providing assistance to colleagues in various roles.
**** Prior experience in collections is mandatory.
**** This role necessitates on-site presence in the designated call center.
Key Responsibilities and Qualifications:
- Evaluates assigned overdue accounts to identify solutions for bringing accounts up to date.
- Engages with borrowers to update account information and discuss options for resolution.
- Records interactions in the system and outlines arrangements for account settlement.
- Performs outbound calls to follow up on payment commitments.
- Conducts skip tracing for accounts where contact cannot be established with available information.
- Assesses web leads and directs them to the appropriate department.
- Initiates outbound calls and emails in response to online inquiries.
- Handles incoming customer inquiries related to consumer installment loans.
- Manages loan accounts, including processing debit card payments via phone and addressing account-related questions.
Qualifications:
- A minimum of 1 year of experience in collections is required.
- At least 3 years of cumulative experience in collections, customer service, call center operations, retail, or customer finance is preferred.
- Some college education is advantageous.
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