Retail Banking Customer Care Representative

4 weeks ago


Plano, Texas, United States Prosperity Bancshares Full time

Job Summary

We are seeking an enthusiastic individual who can provide excellent customer service for inbound calls regarding products, services, and inquiries. As a key member of our team, you will guide customers on how to use our products and services, provide technical troubleshooting, and build sustainable relationships with our clients.

Key Responsibilities:

  • Provide exceptional customer service via phone, ensuring a positive experience for our clients.
  • Guide customers on how to use our products and services, addressing any questions or concerns they may have.
  • Provide technical troubleshooting, resolving issues in a timely and efficient manner.
  • Build sustainable relationships with our clients, fostering a sense of loyalty and trust.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, handling multiple calls and tasks simultaneously.
  • Strong problem-solving skills, with the ability to think critically and resolve issues effectively.
  • Knowledge of banking products and services, with a willingness to learn and adapt to new information.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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