Customer Service Representative

1 day ago


Plano, Texas, United States Raising Cane's Full time
Job Overview

Raising Cane's is seeking a highly skilled Customer Relations Representative I to join our Restaurant Support Office in Plano, TX. As a key member of our team, you will be responsible for receiving and responding to customer communications, ensuring a positive customer experience outside of the restaurant.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and satisfactory manner
  • Log contacts accurately and follow up to ensure full resolution
  • Support data collection and report creation to drive departmental needs
Requirements

To succeed in this role, you will need:

  • Experience in high-volume customer service, preferably in QSR/fast casual or retail
  • 2+ years of customer relations or contact center experience with a proven success record, or 2+ years as an hourly restaurant manager at Raising Cane's
  • Excellent communication and interpersonal skills, with the ability to engage with customers in a professional and empathetic manner
  • Detail-oriented and organized, with the ability to manage multiple priorities and work independently
  • Self-driven, flexible, and energetic, with advanced skills in listening, written, and verbal communication
What We Offer

Raising Cane's is a rapidly growing company with a strong culture and commitment to our employees. As a Customer Relations Representative I, you will have the opportunity to work in a dynamic and supportive environment, with opportunities for growth and development.



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