Fitness Center Representative

1 month ago


Bozeman, Montana, United States Planet Fitness Full time
Job Title: Member Services Representative

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.

Key Responsibilities:
  • Customer Service/Front Desk Activities: Greet members and guests, provide exceptional customer service, and make members feel comfortable and welcomed.
  • Answer phones in a friendly manner and assist callers with various questions.
  • Check members in, tour and sign up new members, log amenities, and communicate updates and events to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the point of sale system.
  • Member Accounts: Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions.
  • Club Cleanliness and Maintenance: Maintain a clean and orderly front desk area and lobby, and perform regular facility cleaning and upkeep.
Requirements:
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are musts.
  • Exceptional customer service skills and ability to interact positively and professionally with members and co-workers.
  • Strong listening skills and ability to empathize and problem-solve.
  • Demonstrate diplomacy in all interactions.
  • High School diploma/GED equivalent required.
Physical Demands/Requirements:
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 75 lbs.
  • Will occasionally encounter toxic chemicals during shift.
Why Join Planet Fitness?
  • Contribute to changing people's lives every day by helping us create a healthier Planet.
  • Work hard and play hard with an amazing group of talented, dynamic professionals.

Compensation: $17.00 - $18.00 per hour

Join our team and be part of a dynamic and growing company that is shaping the future of fitness.



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