Fitness Center Representative
1 month ago
We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.
Key Responsibilities:- Customer Service/Front Desk Activities: Greet members and guests, provide exceptional customer service, and make members feel comfortable and welcomed.
- Answer phones in a friendly manner and assist callers with various questions.
- Check members in, tour and sign up new members, log amenities, and communicate updates and events to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Conduct beverage or merchandise purchases on the point of sale system.
- Member Accounts: Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions.
- Club Cleanliness and Maintenance: Maintain a clean and orderly front desk area and lobby, and perform regular facility cleaning and upkeep.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are musts.
- Exceptional customer service skills and ability to interact positively and professionally with members and co-workers.
- Strong listening skills and ability to empathize and problem-solve.
- Demonstrate diplomacy in all interactions.
- High School diploma/GED equivalent required.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 75 lbs.
- Will occasionally encounter toxic chemicals during shift.
- Contribute to changing people's lives every day by helping us create a healthier Planet.
- Work hard and play hard with an amazing group of talented, dynamic professionals.
Compensation: $17.00 - $18.00 per hour
Join our team and be part of a dynamic and growing company that is shaping the future of fitness.
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