Insurance Service Coordinator

2 weeks ago


Seattle, Washington, United States Brown & Riding Full time
Insurance Service Assistant

Brown & Riding is a wholesale insurance brokerage dedicated to delivering exceptional service to our clients. We are seeking a highly organized and detail-oriented individual to join our team as an Insurance Service Assistant.

Key Responsibilities
  • Deliver high-quality service to clients and ensure all file activity meets or exceeds quality procedures.
  • Assist the Associate Broker with the submission process, as assigned.
  • Prepare quotes and confirmation of coverage (binders) as directed.
  • Policy checking (review policies to ensure they are issued in accordance with what was bound with the carrier).
  • Endorsements (request policy changes, follow up for endorsements, review for accuracy upon receipt, invoice, and transmit to agent).
  • Manage and maintain suspenses (pending items that we are waiting for from retailers and carriers), including following up on items and escalating unresolved issues to the broker or AB when necessary.
  • Ensure surplus line documents are submitted correctly and on time.
  • Learn and increase system skills to improve efficiency.
  • Attend educational seminars, as required.
  • Produce and mail renewal letters with applications to customers when applicable.
  • Review renewal and/or new business information submitted by the customer and request supplemental or explanatory information if required, as directed.
  • Process certificates of insurance when applicable.
Requirements
  • 0-3 years of insurance experience.
  • Strong preference for commercial property & casualty, surplus lines experience.
  • Willing and able to take insurance classes and attain designations relating to work in order to continually grow in position.
  • Exceptional organization, follow-up, communication, and interpersonal skills.
  • Possess an intuitive and proactive approach to business problems and solutions.
  • Exhibit good listening skills and a willingness to help and support others.
  • Advanced skill level in PC software (Word, Excel, and other software, as required).
  • Ability to be flexible in work schedule as needed.
  • Manage time to get the job done with minimal supervision.
  • Excellent communication skills - both verbal and written.
  • Able to interact with a variety of personality styles.
  • Has or is able to secure the appropriate insurance license within the appropriate timeframe as determined by state requirements.
About Brown & Riding

Brown & Riding is a wholesale insurance brokerage committed to our Mission, Culture, and Values. We strive to achieve the best results for our clients by setting the standard of excellence for the wholesale insurance brokerage industry.

Our Mission, Culture, and Values
  • Our Mission: To achieve the best results for our clients by setting the standard of excellence for the wholesale insurance brokerage industry, and build a great firm that attracts, develops, inspires, and retains outstanding people.
  • Our Culture: Makes us unique and a formidable competitor in the marketplace. It allows our clients, markets, and people to build and enjoy an entirely new wholesale experience.
  • Our Values: Our organizing principles. They ground us and provide guidance in the face of adversity. Brown & Riding stands for: TEAMWORK, QUALITY, and PROFESSIONALISM.


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