Subaru Service Advisor

4 weeks ago


Vienna, West Virginia, United States Stohlman Subaru of Tysons Full time

We are seeking a highly skilled Subaru Service Advisor to join our team at Stohlman Subaru of Tysons. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.

Responsibilities:
  • Oversee service orders and flow of the service drive to ensure prompt and courteous service.
  • Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression.
  • Provide concierge support for owner inquiries, whether phone or in-person, to prevent mishandling.
  • Ensure daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Success Index at or above company standards.
  • Assist in diagnosing vehicle problems and order parts and tools as necessary.
  • Reinforce company policies and adhere to company standards.
  • Encourage compliance with applicable laws and regulations.
Requirements:
  • Dealership or automotive experience.
  • DealerTrack (DMS) experience is a plus.
  • Organized and friendly personality.
  • Demonstrated ability to manage others.
  • Time management skills.
  • Fantastic communication skills with customers.
  • Professional, well-groomed personal appearance.
  • Consistent record of service and sales success.
  • Strong record of positive customer satisfaction results.
  • Team-oriented and self-motivated.

Our company is a family-owned and operated business, and we know what it takes to grow a company from the ground up. We offer a competitive compensation package, 401K plan with employer match, and a range of benefits to support your well-being. If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply.



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