Tysons Luxury Automotive Service Expert
4 weeks ago
At Rosenthal Automotive, we prioritize employee satisfaction as much as customer satisfaction. Our company is committed to fostering a supportive environment where team members can grow and thrive. We are currently seeking a Service Advisor to join our award-winning Tysons Jaguar Land Rover dealership. If you possess a strong work ethic, excellent communication skills, and a passion for delivering exceptional customer experiences, we encourage you to apply.
Why Choose Rosenthal Automotive?We offer a unique opportunity to grow with a family-owned business that values personal and professional development. Our focus is on your potential, rather than just your past experience. We provide a supportive environment where you can develop your skills, achieve your goals, and advance your career.
As a Service Advisor at Rosenthal Automotive, you will:
- Provide expert guidance to customers on their vehicle's maintenance needs, ensuring their safety and satisfaction.
- Identify and address customer concerns while presenting additional maintenance recommendations when necessary.
- Communicate inspection results clearly and professionally, outlining corrective procedures and preparing work orders for necessary repairs.
- Prepare detailed repair orders, including time, cost, and labor estimates, to ensure transparency and customer trust.
- Clearly describe customer concerns to technicians and explain repair work and charges to customers.
- Schedule service appointments and loaner/rental cars to provide a seamless and streamlined experience for customers.
- Maintain professional relationships with customers to encourage repeat business and referrals.
- Meet high customer satisfaction standards (CSI) and complete federal, state, and manufacturer-mandated recalls.
- Participate in required manufacturer and company training to stay up-to-date on the latest techniques and technologies.
As a valued member of our team, you will enjoy a competitive salary range of $55,000 to $110,000+, based on performance. Our benefits package includes:
- Annual Longevity Bonus
- Minimum guarantee for 3 months during the training period
- Great company culture within an innovative environment
- Training and support to help you achieve your goals
- Paid time off and 401k
- Medical, Dental, Vision, Short and Long-term disability, and Life Insurance
- Employee discounts on vehicle sales, parts, and service
- Career advancement opportunities
To succeed in this role, you will need:
- 1+ year of service writing experience or sales experience (recommended)
- High-line, luxury automotive experience (preferred, but not required)
- A valid driver's license and a good driving record, meeting company standards
- An enthusiastic and motivated attitude, with a personal determination to provide outstanding customer experiences
- Professional personal appearance
- Excellent oral and written communication abilities
- Process and detail-oriented with developed organizational skills
- Confidence in your ability to work under pressure and prioritize tasks
We look forward to reviewing your application and discussing how you can contribute to our team's success.
Job Type: Full-time, Entry-Level position
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