Volkswagen Service Advisor

1 month ago


Vienna, Virginia, United States Stohlman Volkswagen Full time
Job Title: Volkswagen Service Advisor

We are seeking a highly skilled and detail-oriented Volkswagen Service Advisor to join our team at Stohlman Volkswagen. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Initiate automotive services and repairs by identifying performance problems and services requested.
  • Verify warranty and service contract coverage, develop estimates, write repair orders, and maintain customer rapport and records.
  • Assemble estimates by costing materials, supplies, and labor.
  • Calculate customer payments, including deductibles.
  • Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
  • Obtain approval signatures and enter RO into Reynolds and Reynolds DMS.
  • Maintain customer rapport by explaining estimates and expected return of the vehicle, obtaining customer approval of estimates, and providing contact information.
  • Maintain automotive records by recording problems and corrective actions planned.
  • Update job knowledge by participating in educational opportunities and reading manufacturers' publications.
Requirements:
  • Organized and friendly personality.
  • Flexible work schedule.
  • Demonstrated ability to manage others.
  • Time management skills.
  • Fantastic communication skills with customers.
  • Professional, well-groomed personal appearance.
  • Consistent record of service and sales success.
  • Strong record of positive customer satisfaction results.
  • Team-oriented and self-motivated.
  • Able to work with little supervision.
  • Clean driving record and valid driver's license.

We offer a competitive compensation package, including a 401K plan with employer match, affordable health, dental, vision, and disability insurance plans, paid holidays, vacation, and sick leave, employee discounts on vehicle sales, parts, and service, and a drug-free environment.

Stohlman Volkswagen is a family-owned and operated business, and we are committed to providing a positive and supportive work environment. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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