Patient Journey Transformation Director

4 days ago

Tampa, Florida, United States Moffitt Cancer Center Partnership Full time
About Moffitt Cancer Center Partnership

Moffitt Cancer Center Partnership is a leading healthcare organization dedicated to delivering exceptional patient care and innovative cancer treatment. Our mission is to provide a comprehensive and compassionate approach to cancer care, while advancing the field through cutting-edge research and education.

Job Summary

We are seeking an experienced and visionary Executive Director to lead our Patient Journey Transformation initiative. This key role will be responsible for coordinating and implementing integrated process improvement and system engineering strategies across patient access, clinical operations, and medical group operations.

Key Responsibilities
  • Strategic Advisor to the VP of Ambulatory Operations and Moffitt Medical Group (MMG) VP: Provide expert guidance on integrated process improvement and system engineering strategies to drive optimal patient and team member experience, scalable operations, and patient care differentiators.
  • Identify opportunities to improve patient and care team experience, create scalable operational efficiency, and increase Moffitt's competitive advantage.
  • Collaborate with Key Partners and Stakeholders to identify and implement integrated optimization strategies: Partner with Sr. Director of Patient Access to improve patient access, eliminate patient access barriers, and optimize patient communication channels.
  • Partner with Sr. Director of MMG to drive continuous improvement of provider templates to ensure they meet approved guidelines for access and utilization requirements.
  • Co-lead development of digital front door strategy and roadmap working in conjunction with Key Partners/Stakeholders.
  • Lead development of ways to ensure accurate, standard, and efficient workflows, in partnership with Key Stakeholders.
  • Ensure that a robust set of both process and outcome metrics are utilized to monitor operational effectiveness and strategic impact.
Requirements
  • 10 years of experience in patient access, academic multi-specialty physician practice management, hospital revenue cycle, or process improvement, with a preference for a complementary blend of patient access, physician practice management, and process improvement experience.
  • 7 years at manager or director level.
  • 5 years of oversight of implementing a portfolio of access, revenue cycle, physician practice, or other healthcare-related strategic projects.
  • Applied knowledge of complex process improvement techniques such as Lean and Six Sigma.
  • Patient Access Services/Physician Practice subject matter expert – with current knowledge of industry trends, practices, and technologies.
  • Strong leadership, facilitation, and collaboration skills.
  • Ability to influence, initiate, and accept change, and address complex, multi-faceted questions and issues.
  • Advanced analytical and process analysis skills (capacity, queuing, staffing, modeling, etc.).
  • Demonstrated ability to scope/plan, design, and execute projects.
  • Strong problem solving, critical thinking, and process improvement skills.
  • Excellent communication skills including ability to be clear, concise, and professional in a variety of settings.
  • Ability to thrive in a highly collaborative team environment that promotes shared ownership.
  • Interpersonal skills and a demonstrated ability to manage conflict situations.
  • Self-motivated with ability to prioritize and work independently with little to no oversight.
  • Ability to lead teams of direct reports and/or with team members from other departmental functions in a highly matrixed organization.
  • Advanced features of Microsoft Excel, Visio, PowerPoint.
  • Enterprise Information Management leadership and Customer Relations Management platform experience preferred.
  • Masters Degree, MBA, MHA, MEM, or MSIE.
  • Lean/Kaizen or Six Sigma Certification, Project or Portfolio Mgmt (PMP/PfMP), or Agile Certification preferred.

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