Patient Care Consultant

1 week ago


Tampa, Florida, United States Defy Medical Full time
Position Overview

Defy Medical is a rapidly expanding concierge medical clinic dedicated to providing exceptional telehealth services across the nation. We specialize in personalized preventative and restorative therapies aimed at enhancing the well-being of our patients.

Role Summary

We are seeking a Patient Services Representative to join our dynamic team. This role is crucial in supporting our patient care initiatives. The ideal candidate will embody qualities such as patience, integrity, and a commitment to education and understanding, ensuring our patients receive the best possible guidance on their journey to improved health.

Key Responsibilities
  • Engage with clients, medical assistants, and nursing staff to facilitate effective communication.
  • Manage a multi-line phone system, scheduling appointments and directing calls appropriately.
  • Maintain an organized and clean workspace, ensuring all supplies and equipment are in order.
  • Deliver outstanding customer service, employing problem-solving skills to address client concerns and follow up to guarantee satisfaction.
  • Participate in training sessions as required.
  • Utilize active listening and analytical skills to provide top-tier customer service.
  • Demonstrate excellent written and verbal communication abilities, including proper phone and email etiquette.
  • Quickly learn and effectively use various computer programs.
Work Schedule

This position offers a schedule from Monday to Friday, with hours from 12:15 PM to 9:00 PM.

Benefits
  • Paid Holidays
  • Medical Insurance
  • Dental Coverage
  • Employee Discounts on Services

Join us at Defy Medical as we strive to enhance the lives of our patients while upholding the highest standards of care.



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