Counter Parts Consultant

2 weeks ago


Oklahoma City, Oklahoma, United States Orr Nissan Central Full time
POSITION SUMMARY:

Responsible for assisting customers in the procurement of automotive parts, whether at the counter, in the shop, or via telephone.

KEY RESPONSIBILITIES:

The following duties are essential to the role. Additional responsibilities may be assigned as needed.
  • Provides exceptional service to all customers (both retail and workshop) in a courteous, professional, and efficient manner while helping them select the necessary parts.
  • Advises customers on related part requirements and ensures they are informed about the complete range of products available.
  • Handles incoming phone inquiries, offering pricing information and other relevant details.
  • Examines body shop estimates to confirm the accuracy of ordered parts and ensures pricing aligns with the provided estimate.
  • Delivers a high standard of service to both internal and external clients.
  • Retrieves and processes orders from inventory.
  • Alerts the parts manager regarding any out-of-stock items or urgent shop supplies.
  • Sources out-of-stock parts from external suppliers and places emergency orders when necessary.
  • Informs service advisors and customers upon the arrival of special order parts.
  • Communicates with the body shop about the arrival of all parts and their delivery schedule.
  • Prepares orders for delivery to the body shop, ensuring all parts are clearly labeled with customer details and job numbers.
  • Follows up on any back-ordered items.
  • Reviews will-call and back-order files weekly, returning items to vendors or restocking those not picked up.
  • Restocks assigned inventory on a daily basis.
  • Ensures all internal parts requests are accurately billed on service repair orders.
  • Confirms that all charge sales are signed by the customer.
  • Guarantees that customers receive their copy of the invoice.
  • Accepts returns of parts, ensuring the original invoice or its number is available for verification of purchase and pricing.
  • Keeps organized records of all repair orders, invoices, insurance estimates, and special order parts.
  • Maintains cleanliness and organization in both front and rear counter areas.
  • Engages in all available training programs.
  • Stays updated on new products and product updates.
  • Collaborates with the parts manager to maintain a lost sales tracking system.
  • Upholds a professional appearance at all times.
REQUIREMENTS:
  • Must possess strong interpersonal skills.
  • Valid driver's license with a clean driving record.
  • Bilingual in English and Spanish.

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