Customer Service Ambassador

3 days ago


Fort Myers, Florida, United States Dave & Buster Full time
Customer Service Ambassador Opportunity at Dave & Buster'sAbout Us

Dave & Buster's is a unique entertainment destination that offers a distinct experience for our guests. Our team members play a crucial role in ensuring that every guest has a positive and welcoming experience in our venue.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Ambassador to join our team. As a Customer Service Ambassador, you will be responsible for delivering exceptional guest service, ensuring a positive first impression, and acting as an ambassador for our brand.

Key Responsibilities
  • Provide Exceptional Guest Service: Deliver unparalleled guest experiences through a combination of food, drinks, and games in a welcoming environment.
  • Lead by Example: Act as an ambassador for our brand, assisting guests with all requests and answering questions as needed.
  • Safety and Security: Act as the initial point of contact for safety and security matters, ensuring the integrity and safety of our staff, building, and house policies.
  • Multi-Talented: Perform multiple job functions, including maintaining and resetting game areas, assisting with the rental of games, and ensuring all areas are clean and organized.
  • Game Assistance: Provide prompt assistance to guests, and notify Support Technicians or Management as needed.
  • Team Player: Assist and direct guests to Kiosk areas, answer questions, and ensure that our guests adhere to house policies.
  • Communication: Effectively communicate with guests, team members, and management to ensure a smooth and enjoyable experience.
  • Problem-Solving: Competently diffuse difficult guest situations while protecting the integrity and safety of our staff, building, and house policies.
Requirements
  • Age: Must be at least 18 years old.
  • Communication: Must demonstrate the ability to read and communicate in English.
  • Availability: Willingness to work a variety of shifts, including days, nights, and weekends.
  • Physical Demands: Ability to lift up to 30 pounds, stand for long periods, and move about the facility.
Compensation and Benefits

We offer a competitive hourly rate of $12 - $13.5 per hour, depending on experience and qualifications. Additionally, you will be eligible for our attractive benefits package, including medical, dental, vision, 401K, and more.

Why Join Us?

At Dave & Buster's, we are dedicated to creating a fun and welcoming environment for our guests. As a Customer Service Ambassador, you will have the opportunity to make a real difference in the lives of our guests and be part of a dynamic and supportive team. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.

Equal Opportunity Employer

Dave & Buster's is an equal opportunity employer and participates in E-Verify in states where required. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve.



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