Customer Service Ambassador
3 days ago
Dave & Buster's is a unique entertainment destination that offers a distinct experience for our guests. Our team members play a crucial role in ensuring that every guest has a positive and welcoming experience in our venue.
Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Ambassador to join our team. As a Customer Service Ambassador, you will be responsible for delivering exceptional guest service, ensuring a positive first impression, and acting as an ambassador for our brand.
Key Responsibilities- Provide Exceptional Guest Service: Deliver unparalleled guest experiences through a combination of food, drinks, and games in a welcoming environment.
- Lead by Example: Act as an ambassador for our brand, assisting guests with all requests and answering questions as needed.
- Safety and Security: Act as the initial point of contact for safety and security matters, ensuring the integrity and safety of our staff, building, and house policies.
- Multi-Talented: Perform multiple job functions, including maintaining and resetting game areas, assisting with the rental of games, and ensuring all areas are clean and organized.
- Game Assistance: Provide prompt assistance to guests, and notify Support Technicians or Management as needed.
- Team Player: Assist and direct guests to Kiosk areas, answer questions, and ensure that our guests adhere to house policies.
- Communication: Effectively communicate with guests, team members, and management to ensure a smooth and enjoyable experience.
- Problem-Solving: Competently diffuse difficult guest situations while protecting the integrity and safety of our staff, building, and house policies.
- Age: Must be at least 18 years old.
- Communication: Must demonstrate the ability to read and communicate in English.
- Availability: Willingness to work a variety of shifts, including days, nights, and weekends.
- Physical Demands: Ability to lift up to 30 pounds, stand for long periods, and move about the facility.
We offer a competitive hourly rate of $12 - $13.5 per hour, depending on experience and qualifications. Additionally, you will be eligible for our attractive benefits package, including medical, dental, vision, 401K, and more.
Why Join Us?At Dave & Buster's, we are dedicated to creating a fun and welcoming environment for our guests. As a Customer Service Ambassador, you will have the opportunity to make a real difference in the lives of our guests and be part of a dynamic and supportive team. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
Equal Opportunity EmployerDave & Buster's is an equal opportunity employer and participates in E-Verify in states where required. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve.
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