Director, Head of Process Excellence

4 weeks ago


Northbrook, Illinois, United States UL Solutions Full time

Job Summary

UL Solutions is seeking a highly skilled and experienced Director, Head of Process Excellence to lead the development, management, and oversight of all Process Excellence capabilities. The successful candidate will be responsible for establishing a shared capabilities model that will enable the GBS organization to achieve its goals related to process effectiveness and overall efficiency targets.

Key Responsibilities

  • Develop and manage a roadmap focused on establishing and maturing all process excellence capabilities.
  • Lead the design of all operating model design exercises across GBS's functions to further refine the organization's setup for future success.
  • Develop an execution plan to deliver process performance improvements in collaboration with Global Process Owners, focusing on timeliness, accuracy, stakeholder satisfaction, and efficiency.
  • Establish a best-in-class transition management methodology to successfully enable the transfer of activities and creation of centers of excellence across multiple locations.
  • Support the development and lead the execution of a global service hub strategy to enable process centralization and further scalability of the GBS organization.
  • Manage all project status, project management, ensure operational delivery, and close any gaps.
  • Manage the performance of future direct reports by developing accountabilities, establishing performance objectives, providing career counseling, feedback, and guidance, and ensuring that all policies are understood and adhered to.
  • Communicate and exemplify UL's Vision and Mission. Lead, promote, and embrace change for self and future team. Collaborate and build trust within the organization and with internal and external customers to meet or exceed their expectations.

Requirements

  • University degree - Master's Degree preferred.
  • 12 years of direct related experience, including 8 years of relevant management/leadership experience.
  • Solid experience as lead or participant in cross-functional or global projects or working in multiple functions or regions.
  • Lean Sigma or Lean Leadership Training, experience, or equivalent preferred.
  • Excellent verbal and written communication skills.
  • Ability to identify and resolve issues independently.
  • Able to manage multiple projects within different geographic regions simultaneously.
  • Team player that can collaborate and communicate with people across all levels and functions.

About UL Solutions

UL Solutions is a global leader in applied safety science, transforming safety, security, and sustainability challenges into opportunities for customers in more than 110 countries. We deliver testing, inspection, and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth.



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