Customer Experience Resolution Specialist
3 days ago
FNB Corp. is seeking a Customer Experience Resolution Specialist to manage the daily functions of customer feedback and complaint escalation programs. This role ensures all feedback is categorized, analyzed, and effectively resolved. The ideal candidate will have excellent management skills, organizational abilities, and communication expertise.
Responsibilities:
• Monitor adherence to Customer Feedback Program policy and procedures
• Identify and report on employee participation
• Ensure customer responses comply with FNB's Complaint Policy
• Oversee timely delivery of reporting generated from feedback
• Communicate findings to department heads and recommend policy changes
• Ensure escalated complaints are researched and resolved
Requirements:
• BA or BS degree
• 5 years of experience in a related position, including retail and/or customer service
• Excellent management, organizational, analytical, and interpersonal skills
• Ability to work in a fast-paced environment and multi-task
• Detail-oriented with excellent customer service skills
• Familiarity with Consumer regulatory requirements and bank systems technology
Salary Range:$80,000 - $110,000 per year, based on location and experience.
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Claims Risk Resolution Specialist
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Customer Experience Specialist
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Customer Experience Specialist
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Retail Experience Specialist
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Dining Experience Specialist
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Customer Support Specialist
1 day ago
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Customer Experience Director
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Patient Experience Specialist
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IT Support Specialist
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Customer Experience Representative
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Customer Transaction Specialist
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Customer Experience Representative
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Customer Experience Representative
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