Debt Resolution Specialist
2 days ago
Company Overview
Creative Financial Staffing, a leading staffing agency, is seeking an experienced Debt Resolution Specialist to join our team in Pittsburgh. Our client values efficiency, customer satisfaction, and teamwork.
Salary Range: $40,000-$60,000 per annum, depending on qualifications and experience.
Job Description
We are looking for a skilled professional with expertise in B2B collections to optimize financial operations and improve cash flow. The ideal candidate will analyze and develop efficient processes, communicate with customers, prioritize high-impact accounts, and track key performance indicators.
Key Responsibilities
- Process Optimization (30%): Streamline debt resolution processes through data analysis and process improvement techniques.
- Customer Communication (30%): Effectively communicate with 300-500 customers to resolve overdue accounts and set up payment plans.
- Account Prioritization (25%): Focus on high-priority accounts exceeding 60 days past due, utilizing personal B2B calls to resolve balances.
- Data Tracking & Reporting (15%): Utilize Excel to monitor collections activity, identify trends, and enhance outcomes.
Requirements & Qualifications
- Must-Haves: Proven experience in B2B collections, strong communication skills, process documentation expertise, and Excel proficiency.
- Nice-to-Haves: NetSuite experience, background in high-growth companies, and accounting or finance degree.
Why This Role?
- Organized, proactive, and capable of managing high-volume accounts in a fast-paced environment.
- A customer-service mindset balancing professionalism with firmness in debt resolution.
- A team player who values collaboration and thrives in a fun, community-focused culture.
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