Customer Experience Representative

3 days ago


Pittsburgh, Pennsylvania, United States AAA East Central Full time

Overview

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As a leading provider of roadside assistance and travel services, AAA East Central is committed to delivering exceptional customer experiences. We are seeking a skilled Customer Experience Representative to join our team in Ohio.

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About the Role

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This exciting opportunity involves providing top-notch sales and service to our members, ensuring they receive the highest level of support and satisfaction. As a Customer Experience Representative, you will be responsible for:

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  • Providing personalized service to members, addressing their needs and concerns promptly and professionally;">
  • Selling and promoting various products and services, including membership plans, insurance, and travel-related offerings;">
  • Collaborating with colleagues to achieve sales and service goals, while maintaining a positive and productive work environment;">
  • Ensuring accurate and efficient processing of transactions, resolving any issues that may arise;">
  • Maintaining a thorough knowledge of company policies, procedures, and products to effectively advise and assist members.">
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Qualifications

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To succeed in this role, you should possess:

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  • A minimum of 1 year of experience in retail sales, customer service, or a related field;">
  • Demonstrated ability to meet or exceed sales targets and provide excellent customer service;">
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment;">
  • Basic computer skills, including proficiency in Microsoft Office applications;">
  • Availability to work a variety of shifts, including weekends and holidays, as needed.">
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What We Offer

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In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan with company match. Our employees also enjoy access to tuition assistance, PTO for community volunteer programs, wellness program, and employee discounts on membership, insurance, travel, entertainment, services, and more.

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The estimated salary range for this position is $45,000 - $65,000 per annum, based on experience and qualifications.



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