Customer Onboarding Solutions Expert

7 days ago


Plano, Texas, United States Tipalti Full time
About the Role

We are seeking an experienced Associate Customer Onboarding Manager to lead implementation projects with our customers. As a key member of our team, you will be responsible for ensuring a seamless experience for our customers using Tipalti's rapidly growing cloud-based accounts payable automation solution.

Key Responsibilities
  • Lead the implementation of Tipalti's SaaS application, guiding customers through the technical integration process and providing expert problem-solving assistance.
  • Deliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti.
  • Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations.
  • Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues.
About You
  • Bachelor's degree in a relevant field or equivalent practical experience.
  • At least 2 years of implementation, project management, consulting, or customer success experience with SaaS applications.
  • Excellent project management, communication, and problem-solving skills.
  • Ability to work in a fast-paced, deadline-driven start-up environment.
What We Offer
  • Competitive salary: $85,000 - $110,000 per year, based on location and experience.
  • Hybrid working model with flexible remote work options.
  • Stock options and equity participation in a rapidly growing company.
  • Ongoing professional development and career coaching.
  • A dynamic and collaborative work environment with diverse teams and opportunities for growth.


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