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Medical Office Coordinator

2 months ago

Murrieta, California, United States Rancho Health MSO Full time
Job Summary

The Registration Coordinator plays a vital role in ensuring the smooth operation of our healthcare facility. This position is responsible for overseeing the registration process, verifying patient information, and ensuring that all necessary paperwork is completed accurately and efficiently.

Key Responsibilities
  • Welcoming patients and visitors to the office, providing a warm and courteous greeting
  • Answering and directing phone calls, responding to voicemails, and managing multiple phone lines
  • Processing patient payments, balancing the cash drawer, and maintaining accurate financial records
  • Scheduling and rescheduling patient appointments, confirming appointments, and managing task lists
  • Verifying patient insurance information, working with multiple websites, and ensuring accurate data entry
  • Assisting patients with check-out procedures, providing necessary paperwork, and maintaining a clean and organized reception area
  • Working collaboratively with other staff members to achieve common goals and objectives
  • Providing exceptional customer service, responding to patient inquiries, and resolving issues in a timely and professional manner
Requirements
  • High school graduate or equivalent (GED)
  • Successful completion of a medical front office program or on-the-job training with an emphasis on customer service
  • Bilingual Spanish is preferred
  • Ability to communicate effectively, exercise tact, and work independently
  • Basic office skills, including typing, transferring calls, and faxing
  • Organizational and problem-solving skills, with the ability to work on the computer for extended periods