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Sales Associate

2 months ago

New York, New York, United States Arezzo & Co Full time
Job Description

About Arezzo & Co

Arezzo & Co is a renowned luxury footwear brand that embodies sophistication and modern elegance. Founded in 2008, the brand has established itself as a leader in the industry, known for its exquisite designs and exceptional quality.

Job Summary

The Sales Associate plays a vital role in delivering an exceptional customer experience by providing personalized service, product knowledge, and a welcoming store environment. This position involves guiding customers through their shopping journey, managing transactions, and supporting the store's sales objectives.

Key Responsibilities

  • Customer Engagement
    • Warmly greet and engage with customers, establishing a positive rapport and assessing their needs to provide tailored product recommendations.
  • Product Knowledge
    • Offer in-depth information about the brand's footwear, including unique materials, craftsmanship, and product features.
  • Sales Assistance
    • Assist customers in locating and selecting products that meet their preferences and requirements.
  • Transaction Management
    • Process transactions accurately and efficiently, handling cash, credit cards, and other payment methods.
  • Store Maintenance
    • Ensure the store environment is clean, organized, and visually appealing, with merchandise neatly displayed and shelves well-stocked.
  • Policy Adherence
    • Follow company policies and procedures for store operations, including opening and closing duties.
  • Customer Service
    • Address and resolve customer inquiries, complaints, and returns professionally and promptly.
  • Sales Targets
    • Actively work towards achieving and exceeding individual and store sales targets.
  • Team Collaboration
    • Collaborate with team members to achieve collective store goals.
  • Continuous Learning
    • Engage in ongoing training and development to stay current with product knowledge, industry trends, and sales techniques.

Requirements

  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Exceptional verbal communication and interpersonal skills.
  • Proven track record of providing outstanding customer service.
  • Strong basic math skills and ability to accurately handle cash and credit transactions.
  • Familiarity with luxury fashion products and industry trends is a plus.
  • Ability to work effectively in a fast-paced environment and adapt to varying customer needs and store demands.
  • Availability to work a flexible schedule, including weekends and holidays.
  • Ability to stand and walk for extended periods and perform tasks that require physical activity.