Front Desk Representative

2 days ago


Springfield, Ohio, United States Country Inn & Suites Springfield Full time
Compensation and Benefits

The estimated annual salary for this role is $42,000 - $52,000, depending on experience and qualifications. Additionally, Highgate Hotels offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching.

About the Role

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Country Inn & Suites Springfield. As a Front Desk Agent, you will be responsible for providing exceptional service to guests during check-in, throughout their stay, and at checkout.

Responsibilities:

  • Answer guest inquiries regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages, and special promotions.
  • Be familiar with all in-house groups.
  • Be aware of closed-out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.


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