Front Desk Representative
2 days ago
The estimated annual salary for this role is $42,000 - $52,000, depending on experience and qualifications. Additionally, Highgate Hotels offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching.
About the RoleWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Country Inn & Suites Springfield. As a Front Desk Agent, you will be responsible for providing exceptional service to guests during check-in, throughout their stay, and at checkout.
Responsibilities:
- Answer guest inquiries regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages, and special promotions.
- Be familiar with all in-house groups.
- Be aware of closed-out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
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