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Restaurant Operations Manager

2 months ago

Atlanta, Georgia, United States Krystal Full time

About the Role

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Krystal. As a Restaurant Operations Manager, you will be responsible for leading our restaurant team to deliver exceptional customer service and drive business results.

Key Responsibilities

Developing People

Our ideal candidate will be a strong leader who can develop and motivate their team to achieve their full potential. This will involve:

  • Creating a positive and inclusive work environment that fosters teamwork and collaboration
  • Empowering team members to take ownership of their work and make decisions
  • Coaching and developing team members to improve their skills and performance
  • Recognizing and rewarding team members for their achievements and contributions

Creating Great Guest Experiences

As a Restaurant Operations Manager, you will be responsible for ensuring that our guests receive an exceptional dining experience. This will involve:

  • Setting clear expectations for customer service and ensuring that team members meet these expectations
  • Monitoring and improving the quality of our food and beverages
  • Ensuring that our restaurant is clean and well-maintained
  • Responding to guest feedback and concerns in a timely and professional manner

Brand Champion

We are looking for a Restaurant Operations Manager who is passionate about our brand and can represent us in the community. This will involve:

  • Serving as a local representative of Krystal and promoting our brand in the community
  • Developing and implementing local marketing initiatives to drive sales and growth
  • Building relationships with local business leaders and community organizations

Business Planning

As a Restaurant Operations Manager, you will be responsible for developing and implementing business plans to drive sales and growth. This will involve:

  • Analyzing sales and labor data to identify trends and opportunities
  • Developing and implementing plans to improve sales and reduce labor costs
  • Monitoring and controlling inventory and expenses

Maintaining Facility

We are committed to maintaining a safe and healthy work environment for our team members and guests. As a Restaurant Operations Manager, you will be responsible for:

  • Ensuring that our restaurant meets all health and safety regulations
  • Monitoring and maintaining our equipment and facilities
  • Identifying and addressing any safety or health concerns

Requirements

To be successful in this role, you will need:

  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills
  • Ability to work a flexible schedule, including evenings and weekends

Education and Experience

We are looking for a Restaurant Operations Manager with:

  • A minimum of 3 years of experience in a leadership role in the restaurant industry
  • A high school diploma or equivalent