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Customer Service Ambassador

2 months ago

Westminster, Colorado, United States Planet Fitness Full time
{"Job Title": "Customer Service Representative", "Job Summary": "At Planet Fitness, we're passionate about creating a judgement-free zone where our members can achieve their fitness goals. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer service to our members, prospective members, and guests. Your primary responsibility will be to create a positive member experience by providing a superior level of service, ensuring that every interaction is friendly, helpful, and memorable.", "Key Responsibilities": "

* Greet members, prospective members, and guests with a smile and a warm welcome
* Handle all front desk-related activities, including answering phones, checking members into the system, and facilitating new member sign-ups
* Provide exceptional customer service, responding to member questions and concerns in a timely and professional manner
* Maintain the neatness and cleanliness of the club, ensuring a welcoming environment for our members
* Collaborate with the team to achieve sales and membership goals
", "Requirements": "

* 1-2 years of customer service experience
* Basic computer proficiency
* Passion for fitness and health
* Positive and motivated attitude
* Punctuality and reliability are a must
* Exceptional customer service skills, with the ability to interact positively and professionally with members and co-workers
* Strong listener with the ability to empathize and problem-solve
* Diplomacy in all interactions, using appropriate behavior and language
", "Benefits": "

* Competitive hourly rate of $14.50
* Opportunities for advancement and professional growth
* Employee recognition program
* A fun and supportive work environment
* The chance to make a difference in people's lives by helping them achieve their fitness goals
"}