Customer Service Representative Evening Shift

1 day ago


Westminster, Colorado, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  • Customer Service: Greet members, prospective members, and guests, providing a superior level of customer service.
  • Front Desk Operations: Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Account Management: Facilitate needed updates to member accounts and respond to member questions and concerns in a timely and professional manner.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer Service Background: Preferred experience in customer-facing roles.
  • Basic Computer Proficiency: Ability to use basic computer software and systems.
  • Passion for Fitness and Health: A genuine interest in fitness and health.
  • Upbeat and Positive Attitude: A friendly and approachable demeanor.
  • Punctuality and Reliability: Ability to work a set schedule and be reliable.
  • Exceptional Customer Service Skills: Ability to interact with members and coworkers in a positive and professional manner.
  • Strong Listening and Problem-Solving Skills: Ability to empathize and resolve issues effectively.
  • Diplomacy and Communication Skills: Ability to communicate effectively and diplomatically with members and coworkers.
Physical Demands
  • Standing and Walking: Continual standing and walking during shift.
  • Talking: Continual talking in person or on the phone during shift.
  • Lifting: Ability to occasionally lift up to 50 pounds.
  • Toxic Chemicals: Occasional exposure to toxic chemicals during shift.
Benefits
  • Dental Insurance: Comprehensive dental insurance.
  • Employee Discounts: Discounts on Planet Fitness services and products.
  • Free Uniforms: Free uniforms and equipment.
  • Health Insurance: Comprehensive health insurance.
  • Opportunity for Advancement: Opportunities for career growth and advancement.
  • Training and Development: Ongoing training and development opportunities.
  • Vision Insurance: Comprehensive vision insurance.


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