Customer Service Representative Evening Shift
1 day ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.
Key Responsibilities- Customer Service: Greet members, prospective members, and guests, providing a superior level of customer service.
- Front Desk Operations: Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
- Account Management: Facilitate needed updates to member accounts and respond to member questions and concerns in a timely and professional manner.
- Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
- Customer Service Background: Preferred experience in customer-facing roles.
- Basic Computer Proficiency: Ability to use basic computer software and systems.
- Passion for Fitness and Health: A genuine interest in fitness and health.
- Upbeat and Positive Attitude: A friendly and approachable demeanor.
- Punctuality and Reliability: Ability to work a set schedule and be reliable.
- Exceptional Customer Service Skills: Ability to interact with members and coworkers in a positive and professional manner.
- Strong Listening and Problem-Solving Skills: Ability to empathize and resolve issues effectively.
- Diplomacy and Communication Skills: Ability to communicate effectively and diplomatically with members and coworkers.
- Standing and Walking: Continual standing and walking during shift.
- Talking: Continual talking in person or on the phone during shift.
- Lifting: Ability to occasionally lift up to 50 pounds.
- Toxic Chemicals: Occasional exposure to toxic chemicals during shift.
- Dental Insurance: Comprehensive dental insurance.
- Employee Discounts: Discounts on Planet Fitness services and products.
- Free Uniforms: Free uniforms and equipment.
- Health Insurance: Comprehensive health insurance.
- Opportunity for Advancement: Opportunities for career growth and advancement.
- Training and Development: Ongoing training and development opportunities.
- Vision Insurance: Comprehensive vision insurance.
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