Digital Sales Manager

23 hours ago

Washington, Washington, D.C., United States Thermo Fisher Scientific Full time
About the Role

We are seeking a highly motivated and results-driven Digital Account Manager to join our team at Thermo Fisher Scientific. As a key member of our Sales and Marketing team, you will be responsible for driving growth and revenue within the Benelux region.

Key Responsibilities
  • Develop and implement a strategy to grow sales within the territory while encouraging customers to self-serve on our website.
  • Contact high-potential customers through phone, video call, and social media channels to drive revenue growth.
  • Understand customer needs, assess potential sales growth, and identify the level of account manager support required.
  • Tailor messaging based on industry-specific challenges, business objectives, or initiatives.
  • Demonstrate how to use our website to find answers and place orders.
  • Build up a network of customer contacts for further marketing.
  • Collaborate with the Digital Marketing team to prioritize which customers to contact based on their potential for growth or their cost to serve.
  • Transfer high-potential customers who need regular account management support to our Inside and Field Sales teams.
  • Welcome and profile new customers to the business and support their eCommerce experience right from the start.
  • Pilot new sales tactics, e.g., using LinkedIn to find and approach prospects, and work together as a team to continue improving our approach.
  • Support the eBusiness team to identify, prioritize, and solve customer experience issues on our website.
  • Maintain a pipeline of opportunities in Salesforce to meet or exceed sales objectives and manage pricing within the territory to optimize profitability.
Requirements
  • Bachelor's degree, Science or Business focus preferred.
  • Interacting with internal or external customers to understand and solve their problems.
  • Building and maintaining relationships with key collaborators.
  • Able to demonstrate persistence and overcoming barriers to find success.
  • Prior experience in Sales/Customer Service beneficial.
What We Offer

As a Digital Account Manager at Thermo Fisher Scientific, you will have the opportunity to work in a diverse, multi-cultural environment and be part of a team that is passionate about driving growth and revenue. You will also have the chance to develop your skills and knowledge in digital sales and marketing, and work with a range of cutting-edge technologies and tools.

We are an EEO/Affirmative Action Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

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