Lead Service Engineer

2 months ago

Tacoma, Washington, United States AST Full time
Job Overview

At AST, we are dedicated to improving the efficiency, productivity, and safety of flexible aseptic manufacturing processes within the global Life Science sector through our innovative offerings.

Are you eager to make a meaningful contribution to a collective vision? Do you wish to leverage your unique skills to significantly impact a growing organization? At AST, we aim to cultivate a workplace that empowers every employee to realize and surpass their potential. We maintain high expectations and provide the necessary environment and resources to foster excellence. AST takes pride in our workforce, offering challenging and fulfilling work, along with opportunities for personal and professional growth. AST is an equal opportunity employer.
Compensation for onsite applicants is competitive, with a range of $90,000-$115,000 annually. All candidates are encouraged to apply.

Employee benefits encompass: Medical (HSA & PPO), Dental, Vision, Long/Short term disability, HSA account with employer contribution, 401(K) (Traditional & Roth options) with up to 5% company match, Education Assistance, Paid Time Off (PTO), Paid Holidays, and bonus potential.

Key Responsibilities:

  • Oversee and guide the service engineering team, providing mentorship and support to ensure exceptional service delivery.
  • Formulate and execute strategies to enhance service delivery processes, boost efficiency, and improve customer satisfaction.
  • Collaborate with various teams to identify and resolve technical challenges, escalating issues as necessary to meet service level agreements (SLAs).
  • Conduct regular performance assessments, provide constructive feedback, and implement development plans to elevate team skills.
  • Serve as a subject matter expert, offering technical guidance to team members in troubleshooting complex issues and executing solutions.
  • Stay informed on industry trends, emerging technologies, and best practices in service engineering, recommending innovative solutions to improve service delivery.
  • Utilize AutoCAD drafting software to produce detailed electrical schematics and layout components for panel construction.
  • Diagnose and troubleshoot issues in PLC ladder diagrams, sensors, pneumatics, mechanical assemblies, and other machinery-related components.
  • Engage in hands-on assembly and disassembly for equipment maintenance and repair.
  • Draft operations and maintenance manuals in alignment with design specifications and equipment.
  • Participate in the installation, startup, and testing of machinery at client facilities.
  • Assist in electrical and controls installation and supervision at client sites as required.
  • Conduct machine testing, experiments, and debugging activities to ensure designs meet project specifications reliably.
  • Execute factory acceptance testing with documented outcomes.
  • Document and manage projects and tasks within established timelines and budgets with moderate oversight.
  • Maintain technical records, test results, and documentation to support design and performance history.
  • Estimate the time required to complete tasks effectively.
  • Fulfill engineering responsibilities within budgetary and scheduling constraints.
  • Follow the directives of the Engineering Manager and Principal/Senior Engineers.
  • Embrace AST's commitment to Continuous Improvement across the organization.
  • Willingness to travel up to 50% based on business needs.

Qualifications:
  • Bachelor's degree in engineering, computer science, or a related discipline.
  • 5+ years of experience in service engineering, including 2+ years in a leadership or managerial capacity.
  • Strong technical proficiency in Isolators and Automated Aseptic machinery.
  • Demonstrated success in leading and managing teams to achieve objectives and deliver high-quality service.
  • Excellent communication and interpersonal abilities, with the capacity to collaborate effectively with cross-functional teams and convey technical concepts to non-technical stakeholders.
  • Analytical mindset with the capability to analyze data, identify trends, and make informed decisions.
  • Robust problem-solving skills and the ability to excel in a fast-paced environment.

Eligibility Requirements:
  • Must be legally authorized to work in the United States.
  • Must be willing to undergo and successfully pass a drug test.


AST is committed to providing a challenging and rewarding work environment, with opportunities for personal and professional development. AST is an equal opportunity employer.

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