Service Engineer Lead

6 days ago


Tacoma, Washington, United States AST Full time
Job Overview

At AST, we are seeking a highly skilled and experienced Service Engineer Lead to join our team. As a Service Engineer Lead, you will be responsible for overseeing the service engineering team, ensuring the timely delivery of high-quality service to our clients. You will also play a key role in driving process improvements, training team members, and providing technical expertise to solve complex issues.

Key Responsibilities
  • Lead and manage the service engineering team, providing guidance, mentorship, and support to ensure team members achieve their goals and deliver exceptional service.
  • Develop and implement strategies to optimize service delivery processes, improve efficiency, and enhance customer satisfaction.
  • Collaborate with cross-functional teams to identify and address technical challenges, escalate issues as needed, and drive resolution to meet service level agreements (SLAs).
  • Conduct regular performance evaluations, provide feedback, and implement development plans to enhance the skills and capabilities of team members.
  • Act as a subject matter expert, providing technical guidance and assistance to team members in troubleshooting complex issues and implementing solutions.
  • Stay updated on industry trends, emerging technologies, and best practices in service engineering, and recommend innovative solutions to enhance service delivery.
Requirements
  • Bachelor's degree in engineering, computer science, or a related field.
  • 5+ years of experience in service engineering, with 2+ years in a leadership or managerial role.
  • Strong technical expertise in Isolators and Automated Aseptic machinery.
  • Proven track record of successfully leading and managing teams to achieve objectives and deliver high-quality service.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.
  • Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.
  • Strong problem-solving skills and the ability to thrive in a fast-paced environment.
Eligibility Requirements
  • Must be legally authorized to work in the United States.
  • Must be willing to take and successfully pass a drug test.

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