Financial Operations Associate
1 week ago
We are seeking a highly motivated Financial Operations Associate to join our team at Municipal Employees Credit Union of Baltimore, Inc.
This is a full-time position located in downtown Baltimore, with a salary of approximately $33,600 per year, plus benefits.
The successful candidate will be responsible for providing exceptional customer service through telephone interactions with members, answering inquiries about products and services, and resolving complaints and problems related to account status and MECU products and services.
Key Responsibilities:
- Answer incoming calls from members to provide information and resolve issues
- Investigate and resolve complaints and problems pertaining to account status and MECU products and services
- Cross-sell MECU products and services to meet member needs
- Maintain accurate records and reports of interactions with members
Requirements:
- High School Diploma or equivalent required
- One year of experience in member/customer service preferred
- Strong communication and problem-solving skills
- Ability to work effectively in a fast-paced environment
About Our Organization:
Municipal Employees Credit Union of Baltimore, Inc. is a not-for-profit financial institution dedicated to serving the financial needs of our members and the community.
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