Private Jet Service Associate
1 week ago
Join Our Team as an Aviation Customer Support Specialist
Are you passionate about delivering exceptional service in a dynamic environment? Do you have a strong commitment to customer satisfaction? If so, we invite you to explore a rewarding career with us in the aviation services sector.
About the Role
The Aviation Customer Support Specialist is integral to our operations, ensuring that crew and passengers receive unparalleled service during their time with us. You will be responsible for providing a warm welcome and personalized concierge services, ensuring every detail is attended to for an extraordinary experience.
Key Responsibilities:
- Welcome customers with a friendly and professional demeanor.
- Offer concierge services to pilots and clients, including making necessary reservations.
- Handle invoicing for services provided to clients and pilots.
- Document customer preferences in our internal system.
- Prepare proactively for all incoming aircraft.
- Provide timely feedback regarding service issues or customer inquiries.
- Collaborate with the line service team to exceed customer expectations.
- Maintain a well-stocked hospitality bar with snacks and beverages.
- Ensure a tidy work environment, including the front desk, lobby, and all amenities.
Qualifications:
We are looking for candidates who possess the following skills and attributes:
- Strong customer focus with an outgoing personality.
- Effective communication skills with customers and team members, both in person and via phone.
- Proficient in computer applications, including Microsoft Office and point of sale systems.
- Basic mathematical skills.
- Valid driver's license with a clean driving record.
- Bi-lingual abilities are preferred.
Work Environment:
This position operates in a professional setting, which may involve exposure to various weather conditions and direct interaction with aircraft.
Physical Requirements:
To successfully perform the essential functions of this role, candidates must be able to:
- Lift up to 25 pounds.
- Stand and engage with customers throughout the facility.
- Be aware of potential exposure to noise, chemicals, and machinery.
Additional Information:
This is a non-exempt position that requires flexibility to work evenings, weekends, and holidays. Travel is not required for this role.
Equal Opportunity Employer:
We are committed to creating a diverse environment and are proud to be an equal opportunity employer.
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